Illinois REALTORS® helps consumers, members with disputes
Illinois REALTORS® operate under the REALTOR® Code of Ethics which outlines standards of professional practice.
If a dispute arises with a REALTOR® regarding several provisions of the Code, complaints may be filed for review by a panel of IAR members which specializes in ethical standards.
The complaints, which can be filed anonymously, can come from REALTORS® or REALTORS®’ clients.
How the service works
If a filing is found to meet the program’s standards, a Citation Panel will review the case. If the Citation Panel believes a violation has occurred, a citation will be issued to the Respondent, along with a set fine.
The Respondent has the opportunity to pay the fine within 30 days or request a hearing before an Ethics Hearing Panel. Fines range from $250 to $1,000, depending on the nature and severity of the violation. The panel can also mandate training or other remedies.
If a hearing is requested by the Respondent, the complaint will be sent to the Grievance Committee for review.
How to file a complaint
- Fill out an online form. It will be reviewed typically within one business day.
- Call Illinois REALTORS®: The Ethics Citation Hotline can be reached at 217-529-2600 from 8:30 a.m. to 4:30 p.m. Monday through Friday. (Closed major holidays)