Illinois Association of Realtors

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Professionalism/Disputes

Hands holding up letters to spell "ethics"

Bettering the Industry for All

For more than a century, Illinois REALTORS® have fought to make sure they provide the best representation for property buyers and sellers. That's why Illinois REALTORS® adhere to the REALTOR® Code of Ethics, a set of rules that in addition to state regulations. Illinois REALTORS® Professional Standards Department works with local REALTOR® associations, members and consumers to enhance professionalism by providing resources to address complaints. The association offers two options to help resolve disputes.

Consumer / REALTOR® Dispute Resolution

For members of the public it sometimes helps to have someone knowledgeable about real estate practices to answer basic questions or work to resolve minor disputes. Illinois REALTORS® has a team of Ombudsmen who work with consumers and REALTORS® to resolve disputes.

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Ethics Citation Program

Illinois REALTORS® operate under the REALTOR® Code of Ethics which outlines standards of professional practice. If a dispute arises with a REALTOR® regarding specific Code provisions, it will be reviewed by a Illinois REALTOR® panel specializing in ethical standards.

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Professional Standards Toolkit

Illinois REALTORS®' experts help you to avoid ethical pitfalls and share best practices as part of an ongoing commitment to training members. 

  • Social Media Best Practices

    What REALTORS need to know about social media

    When marketing property to buyers or working with sellers, social media can be a powerful tool. But know how to use social media the right way and make sure you are following the REALTOR® Code of Ethics. See the Video

  • Lockbox Dos and Don'ts

    Lock Box Do's and Don'ts

    Lockboxes make a REALTORS® job eaier. But with access to these devices comes a lot of responsibility. Learn the tips you need to know to make sure you best serve your clients.  See the video

  • REALTOR® Professionalism: The Basics

    REALTOR® professionalism: The basics

    New to the industry? Need a refresher? This video covers somes of the basics which will allow you to best position yourself for clients. Learn tips that put your business in the best light possible. See the Video

  • Advertising dos and don'ts

    What to do (and not to do) when advertising

    Illinois REALTORS® has put together a quickoverview of guidelines for handling advertising, whether in print or online. It's a free download for members.